FAQs

Where are you based?

Our business is located in Brampton, ON Canada.

 

How long will my order take to arrive?

All of our products are processed within 3 business days. Once your order is shipped you will receive an email. If you have any questions or challenges receiving your shipping email do not hesitate to contact us by email at empressence.byempress@gmail.com.

 

How much does shipping cost?

Canada - $12.00 CAD

United States - $17.00 CAD

International - calculated at checkout

 

How long does it take to receive my product after it has been shipped?

Canada - 1 to 3 business days.

United States -  2 to 4 business days. 

International - up to a week. 

 

Do you offer local delivery?

We offer local delivery on all products. At checkout provide your contact information so that delivery can be arranged at a mutual beneficial time.

We offer local delivery to the following areas:

  • Brampton 
  • Etobicoke
  • Halton
  • Missisauga
  • Newmarket
  • North York
  • Scarborough 
  • Vaughan

If your area is not listed above please email us at empressence.byempress@gmail.com as we may be able to arrange delivery.

 

Do you offer pick up?

Yes, we offer pick up. At checkout provide your contact information so that pick up can be arranged at a mutual beneficial time as our own does have full time employment.

 

Can I modify my order once it has been submitted?

If you have submitted an order and would like to modify the order, please contact us directly at empressence.byempress@gmail.com. We will be more than happy to assist. 

NOTE: If you have any additional questions please do not hesitate to contact us through our “Contact us” page.